Effective as of 2025-10-01
These Terms and Conditions (“Terms”) govern all purchases of products and services (“Services”) offered by MOSO International AB, company registration no. 559144-2339, with its principal address at Fredrikslundsvägen 8, 168 34 Bromma, Sweden (“Provider”), through its website www.moso.se or offline agreements. By proceeding with a purchase, booking, or participation in any program, coaching,
course, assessment, or event, the customer (“Client”) confirms having read, understood, and agreed to these Terms in full.
1. Scope of Services
1.1 The Provider delivers leadership development, coaching, consulting, workshops, training programs, online and offline courses, and related services as described on https://moso.se. 1.2 This includes online tools such as the MOSO Value Triangle Assessment and
other surveys, evaluations, and diagnostic assessments (“Assessment Tools”) used for personal and professional development.
1.3 Detailed program descriptions, pricing, and timelines are presented on the website or in a written proposal or invoice referencing these Terms.
2. Formation of Contract
2.1 A binding contract is formed when the Client:
(a) accepts a written proposal or service order referencing these Terms; and
(b) completes full payment (unless otherwise agreed in writing).
2.2 The Client acknowledges that clicking “I Accept,” submitting an online order, or
paying any amount constitutes full legal acceptance of these Terms.
3. Payment Terms
3.1 All payments must be made in full and in advance, unless otherwise explicitly agreed to in writing by the Provider.
3.2 Fees are stated in SEK or other currency as specified.
3.3 Payments are made via the payment methods provided on moso.se or by invoice.
3.4 Late or failed payments may result in suspended services or cancellation of the booking without refund.
3.5 The Client is responsible for all taxes, transaction, and currency conversion fees.
4. Cancellations and Refunds
4.1 Coaching sessions:
Cancellations or rescheduling must be made at least 48 hours prior to the scheduled time.
– If the Client cancels or reschedules later than 48 hours, the session is forfeited and non-refundable.
4.2 Full programs, courses, and workshops:
– Cancellations are allowed within 30 days from purchase or registration date.
– If the Client cancels within this period, no refund will be issued.
– After 30 days, no cancellations or refunds are possible.
4.3 If a program or event is cancelled by the Provider, the Client may choose between (a) a full refund, or (b) transferring the credit to another program.
4.4 Refunds (if applicable) will be made via the original payment method within 14 days of approval.
5. Client Obligations
5.1 The Client agrees to:
(a) participate actively and in good faith in all sessions or programs;
(b) provide accurate and up-to-date information when completing assessments or
surveys; and
(c) respect confidentiality and intellectual property rights in all materials received.
5.2 The Client is solely responsible for applying insights and results derived from
coaching, training, or assessments.
6. Assessments and Online Tools
6.1 The Provider may use proprietary and third-party assessment tools such as the MOSO Value Triangle Assessment, surveys, and other diagnostics to support the Client’s development.
6.2 Assessment data will be processed in accordance with the Provider’s Privacy Policy.
6.3 All reports, analyses, and feedback derived from these assessments remain the intellectual property of the Provider and may not be reproduced, shared, or distributed without written permission.
7. Intellectual Property
7.1 All training materials, videos, assessments, templates, documents, and related intellectual property provided remain the exclusive property of the Provider.
7.2 The Client receives a non-exclusive, non-transferable license to use materials solely for personal or internal professional development.
7.3 Copying, distribution, or resale without permission is strictly prohibited.
8. Confidentiality
8.1 Both parties agree to maintain strict confidentiality regarding all personal, business, and proprietary information disclosed during the engagement.
8.2 Confidentiality does not apply to information that is (a) publicly available, (b) independently developed, or (c) required by law to be disclosed.
9. Data Protection and Privacy
9.1 The Provider handles all personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Swedish, U.S., and Canadian privacy laws.
9.2 The Provider’s complete privacy practices are outlined in its Privacy Policy.
9.3 By purchasing or using Services, the Client consents to the collection, processing, and storage of their data as described therein, including transfer of data outside the EU when necessary for service delivery.
10. Limitation of Liability
10.1 The Provider’s total liability for any claim arising from the Services shall not exceed the total amount paid by the Client.
10.2 The Provider shall not be liable for any indirect, consequential, or incidental damages, including lost profits or data.
10.3 The Services are intended for personal and professional development purposes only. No specific results, financial or otherwise, are guaranteed.
11. Force Majeure
11.1 Neither party shall be held liable for delay or failure in performance due to causes
beyond reasonable control, including but not limited to pandemics, acts of God, war,
internet outages, or government restrictions.
12. Governing Law and Dispute Resolution
12.1 These Terms are governed by and construed under the laws of Sweden, excluding conflict-of-law principles.
12.2 Any dispute shall first be attempted to be resolved amicably. If unresolved, it shall be settled by arbitration in Stockholm, Sweden, under the Arbitration Institute of the Stockholm Chamber of Commerce rules.
12.3 For Clients in the U.S. or Canada, arbitration shall occur remotely via video conference unless otherwise agreed.
12.4 The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
13. Severability and Waiver
13.1 If any clause of these Terms is found invalid or unenforceable, the remainder shall continue in full force. Failure to enforce any right shall not constitute a waiver.
14. Entire Agreement
14.1 These Terms, together with any accepted Proposal, Service Order, or Invoice, constitute the entire agreement between the parties and supersede all prior representations or communications.
15. Amendments
15.1 The Provider reserves the right to update these Terms at any time. Updated versions will be posted on https://moso.se. The Client’s continued use of Services constitutes acceptance of any changes.
16. Contact
MOSO International AB
Fredrikslundsvägen 8, 168 34 Bromma, Sweden
Email: info@moso.se
Website: https://moso.se
17. Acceptance
By clicking “I Accept,” signing a proposal, or paying for any service or product, the
Client confirms:
– They have read, understood, and agreed to these Terms.
– They consent to the Provider’s Privacy Policy.
– They understand all payments are due in full before services commence.